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How can we help?

FAQ

Order and payment

What payment methods do you accept?

We accept Paypal for international orders.

How do I use my discount code?

You can use the discount code on the checkout page. When you're ready to place your order, head to our checkout page. Enter your discount code in the field labeled "Discount Code". Be sure to click the Apply button before proceeding to the next page.

Can I cancel my order?

We only accept order cancellations before shipment. Cancellation of the order may incur a handling fee (approximately 5-15% of the order amount). Please contact our customer service team for details. If the order has been shipped, we will no longer provide order cancellation service.

Order delivery is collected by the flight service of the international logistics company. Therefore, when the order is just shipped, the logistics status and information may be delayed for a certain period of time.

Track my order

Track your order here. 

Please click the link below and fill in your order tracking number which can be found in the Shipment confirmation email. Order tracking link: https://www.17track.net/en

Customer support center email: oliika.service@outlook.com

About Material

What are the materials used in your jewelry?

We use a variety of high-quality materials, such as stainless steel, sterling silver, and gold plating. Each product listing provides detailed information on the specific materials used, so you can make an informed choice.

Are your jewelry pieces hypoallergenic?

Yes, all of our jewelry pieces are hypoallergenic. We meticulously select high-quality materials known for their minimal likelihood of triggering any allergic reactions, ensuring they are safe for individuals with sensitive skin.

How can I maintain the quality of my jewelry?

To keep your jewelry in excellent condition, we recommend following a few simple steps. Avoid exposing your jewelry to harsh chemicals, such as perfumes, lotions, and cleaning agents. Additionally, store your jewelry in a dry and separate place to prevent any potential scratching or tangling. Read more here on how to care for your jewelry.

Get in touch

Have questions about your order, or a general enquiry?